Terms & Conditions

We do require a minimum of 2 people to run a class. Whilst this is a rare occurrence, classes with less than 2 people booked in can be cancelled 2 hours prior to the start time of the class. We will contact you directly and your class will be credited back onto your account to use at your leisure. Thank you for your understanding and we will do our absolute best to get you booked into the next available class!

 

Note: For all morning classes commencing before 9am we will contact you before 8:30pm the night before to advise you of any cancellations or disruptions to morning classes.

Cancellation Policy

We understand life happens and that cancellations are sometimes unavoidable, however our classes are small & often have a waitlist. This is why our cancellation policy exists which all clients must adhere to. We thank you for your understanding.

Group Classes:

Early Cancel – You must cancel your class 12 hours or more prior to class start time in order to unreserve your spot and return it to your account. Once your spot is cancelled, the class will be returned to your account for use within the expiry date of your chosen pass.

Late Cancel – If you cancel less than 12 hours prior to class start time, your class will be deducted from your account.

No Show – If you do not show up to class and do not cancel, your class will still be deducted from your account and the full amount charged.

Private Sessions:

Early Cancel – You must cancel your session 8 hours or more prior to session start time in order to unreserve your spot and return it to your account at no cost.

Late Cancel – If you cancel any less than 8 hours prior to your session commencing, your session will be deducted from your account with the full amount of the session charged.

No Show – If you do not show up to your session and do not cancel, your session will still be deducted from your account and the full amount charged.

If you are not satisfied with our service, please contact us at serena@revivefitness.co.nz with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, please do contact us.